culb99 Terms and Conditions

1 General Provisions and Acceptance

These terms and conditions ("Terms") form a legally binding agreement between the culb99 platform and its users. By accessing or using culb99's website, mobile version, or any of its services, you are considered to have fully read, understood, and accepted all provisions of these Terms.

These Terms apply together with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, you are requested to stop using the culb99 platform.

culb99 reserves the right to change, amend, or update these Terms at any time. Continuing to use the platform after any such changes means you have automatically accepted the updated Terms.

2 Account Registration and Eligibility

To open an account and use services on culb99, the following eligibility requirements must be met:

• You must be at least 21 years of age.
• You must be a mentally competent adult.
• You must open and maintain the account in your own name and for your own use — managing an account on behalf of a third party is prohibited.
• A maximum of one account per person is allowed — opening multiple accounts is strictly prohibited.
• All information provided during registration must be complete, accurate, up to date, and authentic.

Identity Verification (KYC)

culb99 may at any time request a government-issued ID, proof of address, or other relevant documents for identity verification (Know Your Customer / KYC). Withdrawals may be put on hold until KYC is completed. Providing false information will result in immediate account closure and funds may be forfeited.

3 Account Security and Responsibility

You are fully responsible for the security of your culb99 account. The following are your responsibilities:

• Keep your password confidential and do not share it with anyone.
• Sharing your login credentials with any third party is strictly prohibited.
• If you suspect unauthorized access, notify our support team immediately.
• You are personally responsible for all activity carried out from your account.
• Make sure to end your session after logging in from a public or shared device.

culb99 is not liable for any losses arising from unauthorized account use, unless it is proven to be entirely due to a fault on our platform.

4 Deposits and Payment Methods

culb99 accepts deposits through the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Minimum Deposit

The minimum deposit amount for each payment method is ৳500 (five hundred taka). No deposits below this amount will be processed.

Deposit Processing

Successfully verified deposits are generally credited to the account instantly. If there is a delay for any reason, please contact our 24/7 live chat support. Deposits must be made only from a payment account registered in your own name — deposits from third-party accounts will not be accepted and the funds will be returned.

5 Withdrawal Policy

The following rules apply when withdrawing funds from culb99:

• The minimum withdrawal amount is ৳500 (five hundred taka).
• Withdrawals can only be made through the same method used for the deposit.
• Withdrawal requests generally take between 30 minutes and 3 hours to process.
• Withdrawals may be put on hold if KYC verification has not been completed.
• Withdrawal requests may be declined if active bonus wagering requirements have not been met.

Withdrawal Delays

Some withdrawal requests may take additional time due to Anti-Money Laundering (AML) policy or the need for further verification. culb99 reserves the right to request relevant information in such cases.

6 Bonuses and Promotional Offers

Please read the following rules regarding culb99 bonuses and promotions carefully:

Welcome Bonus

New users will receive a 100% match bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000; or depositing ৳22,000 gives the maximum ৳10,000 bonus for a total balance of ৳32,000.

Wagering Requirements

A 20x wagering requirement applies to all bonuses. This means the bonus amount must be wagered 20 times in total before it becomes withdrawable.

General Bonus Rules

• Each bonus can only be used once.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements are met.
• Abusing bonuses through multiple accounts or the same device, bonus hunting, or bonus strategies will result in bonus cancellation and account suspension.
• culb99 reserves the right to change or cancel any bonus offer at any time.
• Each promotion has a specific validity period — expired bonuses will be cancelled automatically.

VIP Program

The culb99 VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback is available at each tier — starting from Bronze up to a maximum of 1.0% at the Diamond tier. culb99 reserves the right to change VIP benefits and terms.

7 Gaming Rules and Fair Play

culb99 is committed to ensuring a fair and transparent gaming environment. The following rules apply strictly toward this goal:

• A Random Number Generator (RNG) is used in all games to ensure fair and random outcomes.
• Any attempt to manipulate game results will result in account termination.
• If a technical error causes an inconsistent result in any game, culb99 reserves the right to void that round and refund the wagered amount.
• Game providers' own rules also apply — in the event of a conflict between culb99's rules and those of a game provider, culb99's rules will take precedence.
• Using bots or automated software to play games is strictly prohibited.

8 Prohibited Activities

The following activities are strictly prohibited on the culb99 platform:

• Money laundering or suspicious financial transactions.
• Fraud, providing false information, or identity forgery.
• Bonus abuse, bonus hunting, or exploiting the system through bonus strategies.
• Operating multiple accounts.
• Bet exchange or collusion with other players.
• Attempting to access the platform through hacking, viruses, or any other harmful software.
• Unauthorized use or reproduction of culb99's intellectual property.
• Harassing or disturbing other users.

In the event of any of the above violations, culb99 reserves the right to immediately suspend or permanently close the account and forfeit the associated funds.

9 Account Suspension and Closure

culb99 reserves the right to temporarily or permanently close any account without prior notice in the following circumstances:

• Violation of any provision of these Terms.
• Evidence or reasonable suspicion of fraudulent or suspicious activity.
• Failure to provide KYC documents.
• Direction from law enforcement agencies or a court order.
• Extended inactivity (as determined by a subsequent notice).

Voluntary Account Closure

You may request account closure at any time through our 24/7 live chat or by email. Any outstanding withdrawable balance (subject to wagering requirements being met) will be paid out before the account is closed.

10 Responsible Gaming

culb99 firmly believes in responsible gaming. We place the highest priority on the mental and financial well-being of our users. Visit our Responsible Gaming page for more details.

• Users can set deposit limits, betting limits, or self-exclusion on their own account.
• If you notice signs of gambling addiction, please inform our support team.
• culb99 reserves the right to proactively restrict an account in cases of suspected addictive behavior.
• The use of parental control software is recommended to protect minors.

11 Privacy and Data Protection

culb99 places the highest importance on the security of users' personal information. We use SSL encryption and modern security technology to keep your data safe. Please read our Privacy Policy for detailed information on how your personal data is collected, stored, and used.

By registering, you are giving your consent to the terms of our privacy policy. Your information will never be sold to third parties, however it may be shared when required by law or upon request by authorities.

12 Limitation of Liability

culb99 bears no liability for the following:

• Games being interrupted due to technical issues, server downtime, or loss of internet connection.
• Losses caused by faults in the user's own device or internet connection.
• Financial losses from gambling — all bets are placed at the user's own risk.
• Failed transactions due to incorrect payment information provided by the user.
• Delays or failures caused by third-party services (banks, mobile financial services).

culb99's maximum liability shall in no case exceed the total amount of funds held in the relevant user's account.

13 Changes to Terms

culb99 reserves the right to change, amend, or update any part of these terms and conditions at any time. Users will be notified of important changes via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered automatic acceptance of the new terms and conditions. Users are advised to review these terms and conditions regularly for their own benefit.

14 Dispute Resolution

Any dispute between culb99 and a user will first be attempted to be resolved through discussion.

How to Submit a Complaint

• Any complaint or claim must be submitted through our 24/7 live chat or by email.
• The complaint must include the date, time, amount, and a detailed description of the incident.
• culb99 will investigate and respond within a reasonable time after receiving the complaint.
• If you disagree with culb99's decision, you may appeal through the higher review process.

In the event of any dispute, the transaction and game records stored on culb99's servers will be considered as final evidence.

15 Contact & Support

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Support in Bengali is available 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is active around the clock in accordance with Bangladesh Standard Time (BST, UTC+6) and is ready to provide prompt assistance with any issue.

The Bengali version of these terms and conditions is authoritative. In the event of any conflict with a translation, the Bengali version will take precedence. By using culb99's services, you acknowledge that you have read and fully accepted these complete terms and conditions.